1 year ago
Base Salary
$230k - $390k/yr
Responsibilities
- Own Sierra’s observability stack for monitoring, alerting, logging, and tracing.
- Partner with product and platform engineers to design reliable and scalable systems from the outset.
- Design and implement scalable, reliable, and secure AWS cloud infrastructure using Terraform and modern DevOps tooling.
- Improve the reliability, scalability, performance, and cost-effectiveness of LLM deployments.
- Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes.
- Define SRE practices, culture, tooling, and best practices across the engineering organization.
Requirements
- 5+ years of hands-on experience in Site Reliability or infrastructure engineering roles for complex SaaS or cloud-based systems.
- Experience designing for availability, scalability, and reliability at both infrastructure and application layers.
- Deep experience with Terraform, AWS services, container orchestration, cloud networking, IAM, and VPC architecture.
- Strong experience with observability systems such as Prometheus, Grafana, Datadog, or similar tools.
- Experience working with enterprise customers and understanding their compliance, networking, and integration needs.
- Experience collaborating across product, ML, and core engineering teams in fast-moving environments.
- Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
- Preferred: experience with LLM infrastructure, early-stage startup environments, incident management automation, or self-healing infrastructure patterns.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in applicable equity plans.
- Primarily in-person work at the San Francisco headquarters, with offices across North America, Europe, and Asia; benefits may vary by region.
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.