1 day ago
Pittsburgh, PA, USAMid Level / Senior
Base Salary
$75k - $150k/yr
Responsibilities
- Design, develop, configure, customize, and administer ServiceNow applications and platform capabilities.
- Configure and extend ServiceNow modules including Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
- Develop workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript and Glide API.
- Design and support enterprise integrations using REST, SOAP, MID Server, and data sources.
- Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
- Perform platform upgrades, patching, release management, performance monitoring, and operational governance across development, test, and production instances.
- Develop dashboards, KPIs, and reports for service performance, compliance, and risk visibility.
- Collaborate with product owners, architects, infrastructure teams, and business stakeholders to deliver technical solutions and documentation.
Requirements
- Hands-on experience developing and supporting the ServiceNow platform.
- Strong knowledge of ServiceNow scripting, JavaScript, and Glide API.
- Experience with ITSM, ITOM, enterprise service workflows, ServiceNow integrations, REST, SOAP, and MID Server.
- Working knowledge of CMDB, CSDM, and service data models.
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent experience.
- Typically 3–8 years of ServiceNow engineering or development experience is preferred, with enterprise-scale implementation experience across multiple modules.
- Roles at this level typically require a university or college degree and 2+ years of relevant professional experience; comparable education, certifications, and experience may be considered instead of a degree.
- Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL Foundation v4.
Benefits
- Full-time benefits may include medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) matching, pension, stock purchase plans, dependent-care reimbursement, backup child and elder care, adoption/surrogacy/doula reimbursement, educational assistance, and wellness incentives.
- Paid time off may include maternity or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level.
- The role is in-office and can be based in Pittsburgh, Strongsville, Birmingham, Phoenix, Dallas, or Denver.
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Tech Stack
JavaScriptSOAP
Categories
About PNC
PNC is a U.S. bank offering retail, business, and corporate banking, including checking, savings, credit cards, mortgages, auto loans, and wealth management. It earns revenue from interest income and fees across consumer, small-business, and institutional clients, and provides digital and branch services nationwide. Headquartered in Pittsburgh, it is a public company listed on the NYSE.