1 day ago
Pittsburgh, PA, USAMid Level / Senior
Base Salary
$75k - $150k/yr
Responsibilities
- Design, develop, configure, customize, administer, and govern ServiceNow platform capabilities.
- Configure and extend ServiceNow modules including Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
- Develop workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
- Design and support enterprise integrations using REST, SOAP, APIs, MID Server, and data sources.
- Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
- Enable automation and orchestration to improve service delivery and reduce manual effort.
- Manage platform health, upgrades, patching, release activities, performance, availability, and operational risks across development, test, and production instances.
- Develop dashboards, KPIs, and reports for service performance, compliance, and risk visibility.
- Gather requirements and deliver technical solutions with product owners, architects, infrastructure teams, and business stakeholders.
- Participate in Agile/Scrum delivery activities, testing, documentation, and technical troubleshooting.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent experience.
- At least 2 years of relevant professional experience is typically expected; the preferred ServiceNow experience range is 3–8 years.
- Hands-on experience developing and supporting the ServiceNow platform and enterprise-scale implementations across multiple modules.
- Strong knowledge of ServiceNow scripting, JavaScript, and Glide API.
- Experience with ITSM, ITOM, ServiceNow integrations, REST, SOAP, and MID Server.
- Working knowledge of CMDB, CSDM, and service data models.
- Familiarity with ITIL-based service delivery models and Agile/Scrum practices.
- Strong analytical, problem-solving, communication, documentation, and cross-functional collaboration skills.
- Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL Foundation v4.
Benefits
- Comprehensive medical, prescription drug, dental, vision, life insurance, and disability coverage options.
- 401(k) with PNC match, pension, stock purchase plans, dependent care reimbursement, and educational assistance, including select fully paid programs.
- Wellness program with financial incentives, back-up child and elder care, and adoption, surrogacy, and doula reimbursement.
- Paid maternity or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and eligibility.
- In-office role based in Pittsburgh, Strongsville, Birmingham, Phoenix, Dallas, or Denver; the posting is generally expected to remain open for two business days from September 16, 2026.
- PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Tech Stack
JavaScriptSOAP
Categories
About PNC
PNC is a U.S. bank offering retail, business, and corporate banking, including checking, savings, credit cards, mortgages, auto loans, and wealth management. It earns revenue from interest income and fees across consumer, small-business, and institutional clients, and provides digital and branch services nationwide. Headquartered in Pittsburgh, it is a public company listed on the NYSE.