Salesforce AI Agent Architect（Multiple Levels）
InformaticaResponsibilities
- Analyze and model customers’ current business processes, including manual and person-dependent work, and identify suitable AI-agent use cases.
- Define hybrid reasoning approaches that combine LLM-based inference with deterministic rule-based processing.
- Design and implement Agentforce agents, sub-agents, topics, instructions, and actions using Flow, Apex, APIs, and Agent Script.
- Design data integration, grounding, data protection, compliance guardrails, and external-system or agent integrations using Data Cloud and the AI Trust Layer.
- Evaluate and test prompts, instructions, and agent behavior; deploy safely to production using change sets and CI/CD.
- Analyze interaction history and operational logs to improve task completion, customer satisfaction, and business classifications.
- Support customer adoption, internal enablement, new use-case discovery, and the establishment and operation of an Agent CoE.
Requirements
- Experience owning or contributing to the full IT system delivery lifecycle from business analysis and requirements definition through design, development, testing, and production migration, with 5+ years for Consultant, 6+ years for Architect, or 11+ years for Senior/Director Architect grades.
- Foundational understanding of both LLM-based probabilistic reasoning and deterministic programming or automation flows, including appropriate selection between them.
- Hands-on experience building and deploying AI/LLM solutions, including LLM integration, AI orchestration frameworks, prompt engineering, and agent frameworks.
- Demonstrated ability to learn and apply new technologies spanning Agentforce, Data Cloud, Salesforce, and external AI services.
- Strong logical communication skills for visualizing complex business and system structures and reaching agreement with customers and development teams.
- Practical experience using generative AI or other AI tools to improve productivity and processes across analysis, design, and development.
- Preferred: business analysis and modeling experience using UML, BPMN, or DMN.
- Preferred: customer negotiation, coordination, consensus-building, enterprise architecture, API/service design, and systems integration experience.
- Preferred: experience proposing new technologies, selecting use cases, and conducting proofs of concept.
- Preferred: Salesforce platform development experience with standard features, Apex, Flow, and Data Cloud.
- Preferred: advanced conversational AI development using Agentforce, Agent Script, Prompt Builder, Model Builder, or other LLM frameworks.
- Preferred: English proficiency for effective collaboration with overseas engineers and joint projects.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- Reasonable accommodations are available during the application and recruiting process.
- Salesforce is an equal opportunity employer with an inclusive, non-discriminatory workplace.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com