2 days ago
Tokyo, JapanSenior
Responsibilities
- Provide in-market technical support to technology partners and help ensure positive customer outcomes.
- Support partner development through design-win guidance, MongoDB best practices, and solution interoperability recommendations.
- Act as the technical domain expert for partner matters and monitor partner-related cases.
- Onboard partners by documenting contacts, establishing escalation paths, and setting up communication channels and review cadences.
- Build partner-specific knowledge bases, review partner technologies and releases, maintain deployment and issue documentation, communicate best practices, and develop risk mitigation plans.
- Lead multi-vendor collaboration when issues span multiple vendors and manage mutual support systems, case processes, and escalation contacts.
- Serve as the centralized Technical Services contact and internal knowledge hub for partner-account support matters.
Requirements
- Experience building and maintaining complex mission-critical production database systems using RDBMS or NoSQL technologies.
- Coding or scripting ability in one or more of Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
- Experience integrating APIs with third-party technologies and software across areas such as security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring, financial services, telecommunications, and related domains.
- Hands-on systems engineering experience with Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Ability to analyze and troubleshoot issues holistically from the application tier through databases and storage.
- Experience troubleshooting TCP/IP networking on operating systems and hypervisors.
- Experience administering or using cloud service stacks such as AWS, Azure, or GCP.
- Hands-on experience administering and troubleshooting NAS, SAN, local storage, and multipathing.
- Experience building solutions involving application workloads and use cases.
- MongoDB experience, application development using NoSQL or SQL databases, authentication systems such as LDAP, Kerberos, or AD, distributed version control systems such as Git, Kubernetes or other orchestration systems, and software product release processes are preferred.
Benefits
- Hybrid working model for candidates based in Tokyo.
- New Hire Training and an opportunity to complete the MongoDB Certified DBA Associate exam.
- Supportive culture with employee affinity groups, fertility assistance, generous parental leave, and disability accommodations.
Tech Stack
Categories
Solutions Engineering
About MongoDB
MongoDB builds the MongoDB document database and the MongoDB Atlas cloud database service for application developers and enterprises. Its business model centers on cloud consumption (Atlas), commercial subscriptions, and support, with tooling for migration, synchronization, and disaster recovery across on‑prem and multi‑cloud environments. Founded in 2007 and headquartered in New York, it is a public company listed on NASDAQ and widely used across industries worldwide.