1 day ago
Tokyo, JapanSenior
Responsibilities
- Prioritize and deliver customer service by troubleshooting and resolving issues for sales teams, advertisers, agencies, and partners.
- Apply deep product expertise to solve complex technical customer issues and escalations and execute strategic projects.
- Analyze data and insights to identify systemic improvement opportunities and lead improvements across products, technology, operations, and customer awareness.
- Collaborate with advertisers, product, engineering, sales, agencies, and partners to build relationships and solve problems.
- Serve as a primary point of contact for product inquiries and explain product functionality and best practices.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
- Five years of experience troubleshooting and advocating for customer needs and triaging technical issues.
- Five years of experience in at least two of web technology, big data, systems administration, machine learning, networking, Kubernetes, Oracle, or SAP.
- Experience reading code in a general-purpose programming language or experience in system design.
- Fluency in Japanese and English.
- Preferred: four years of technical consulting experience supporting large enterprise customers with high service-level objective and service-level agreement requirements.
- Preferred: experience troubleshooting Google Ads Search campaigns, smart bidding, Performance Max Search components, search query matching, or Google Ads scripts and APIs.
- Preferred: online advertising or digital marketing experience in a technical or customer-facing support capacity.
- Preferred: ability to analyze complex datasets using SQL, internal dashboards, or spreadsheets.
- Preferred: SQL knowledge, data expertise, and project management experience coordinating workstreams, deliverables, and cross-functional teams.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.