2 months ago
Pune, IndiaSenior
Responsibilities
- Translate HAM/SAM requirements into solution designs, user stories, build specifications, and defensible architecture decisions.
- Facilitate and co-facilitate requirements, design, technical deep-dive, and customer playback workshops.
- Lead configuration, scripting, flows, integrations, unit testing, system testing, update set and application repository migration, and release hygiene.
- Lead customer design walkthroughs, sprint playbacks, defect triage, technical status discussions, estimation, risk management, and dependency coordination.
- Deliver HAM capabilities covering the asset lifecycle, stockrooms, inventory, transfer orders, procurement integration, asset-CI reconciliation, refresh, audit, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery and normalization, entitlement and license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Design HAM/SAM solutions on top of the customer’s live CMDB/ITOM environment while maintaining data quality, CSDM alignment, IRE, and endpoint/discovery integrations.
- Set development standards, review supporting developers’ work, and coordinate onsite and offshore team members.
- Present prior HAM/SAM implementations and respond to scenario-based technical design assessments.
Requirements
- 8+ years of hands-on ServiceNow platform experience, including 3+ years focused on ITAM, HAM, and/or SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered from design through hypercare.
- Strong ServiceNow platform architecture and development experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, and reconciliation in mature live CMDB environments.
- Ability to independently facilitate workshops, defend technical design decisions, and manage customer technical stakeholders with minimal supervision.
- Strong verbal and written English and confidence presenting to customer architects and program leadership.
- ServiceNow CSA certification and CIS-HAM or CIS-SAM certification required; both CIS certifications are strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications are preferred, with certifications current on recent platform releases.
- Experience in financial services or public-sector ITAM, SaaS license management, procurement/ERP integrations, or App Engine and custom scoped applications is desirable.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.