2 hours ago
Pune, IndiaSenior
Responsibilities
- Translate HAM/SAM requirements into solution designs, user stories, build specifications, and defensible architecture decisions.
- Facilitate and co-facilitate requirements, design, technical deep-dive, and customer playback workshops.
- Lead configuration, scripting, flows, integrations, unit testing, system testing, update set and application repository migration, and release hygiene.
- Lead customer design walkthroughs, sprint playbacks, defect triage, technical status discussions, estimation, risk management, and dependency coordination.
- Deliver HAM capabilities covering the asset lifecycle, stockrooms, inventory, transfer orders, procurement integration, asset-CI reconciliation, refresh, audit, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery and normalization, entitlement and license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Design HAM/SAM solutions on top of the customer’s live CMDB/ITOM environment while maintaining data quality, CSDM alignment, IRE, and endpoint/discovery integrations.
- Set development standards, review supporting developers’ work, and coordinate onsite and offshore team members.
- Present prior HAM/SAM implementations and respond to scenario-based technical design assessments.
Requirements
- 8+ years of hands-on ServiceNow platform experience, including 3+ years focused on ITAM, HAM, and/or SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered from design through hypercare.
- Strong ServiceNow platform architecture and development experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, and reconciliation in mature live CMDB environments.
- Ability to independently facilitate workshops, defend technical design decisions, and manage customer technical stakeholders with minimal supervision.
- Strong verbal and written English and confidence presenting to customer architects and program leadership.
- ServiceNow CSA certification and CIS-HAM or CIS-SAM certification required; both CIS certifications are strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications are preferred, with certifications current on recent platform releases.
- Experience in financial services or public-sector ITAM, SaaS license management, procurement/ERP integrations, or App Engine and custom scoped applications is desirable.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.