5 months ago
Responsibilities
- Design AI-driven business transformation solutions, applied AI requirements, and detailed customer architectures.
- Build and configure AI agents, skills, workflows, snap-ins, and AirSync connectors on the DevRev platform.
- Develop custom integrations, solution prototypes, proofs of concept, and technical implementations.
- Integrate AI agents with CRMs, APIs, databases, and other external platforms.
- Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.
- Own customer requirements, technical specifications, solution designs, proposals, estimates, and outcome measurement frameworks.
- Lead customer demos, prototype iterations, and technical advisory engagements.
- Define project plans, coordinate internal and external stakeholders, and ensure timely deployment delivery.
- Serve as the technical owner connecting pre-sales, customer success, engineering, product, and customer teams.
Requirements
- 5+ years of experience in software development, AI/ML engineering, or technical consulting with customer-facing experience.
- Strong proficiency with TypeScript/JavaScript, Python, data structures, and algorithms.
- Experience with LLMs, prompt engineering, RAG, function calling, and building evaluations for agentic AI solutions.
- Experience designing scalable enterprise architecture with security, scalability, and identity-management considerations.
- Hands-on enterprise-scale experience with AWS, GCP, or Azure and modern DevOps practices.
- Experience integrating systems through APIs, webhooks, and event/data pipelines.
- Ability to communicate technical concepts to engineering and business stakeholders.
- Bachelor’s or master’s degree in Computer Science, Engineering, or a related discipline.
- Advanced degrees or certifications in AI or architecture frameworks such as TOGAF or SAFe are preferred.
- Willingness to travel up to 50% for customer engagements.
Benefits
- The role may require up to 50% travel for on-site discovery, deployment, and customer engagement.
- DevRev is an equal opportunity employer.
Categories
Forward Deployed
About DevRev
DevRev builds Computer, an AI platform for enterprise search, employee service/help desk, and customer support that connects to a company’s existing tools and data. It sells cloud software and APIs to enterprises on a subscription basis, supporting use cases from knowledge retrieval to automated ticket resolution. Founded in 2020 and headquartered in Palo Alto, the company was started by former Nutanix leaders Dheeraj Pandey and Manoj Agarwal and remains privately held.