ArangoDB

Customer Solution Architect — Arango AI Product Suite

ArangoDB
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1 day ago
Remote, GermanyMid Level

Base Salary

$250k - $300k/yr

Responsibilities

  • Own the technical customer relationship across discovery, design, pilot, production, and expansion.
  • Run customer discovery and qualify AI use cases against business outcomes.
  • Design Arango multimodel architectures, graph data models, AQL queries and traversals, and GraphRAG retrieval systems.
  • Define success criteria, service objectives, data governance requirements, and phased delivery plans.
  • Build reference implementations and prototypes involving graph schemas, data connectors, GraphRAG pipelines, APIs, and agent orchestration.
  • Guide secure, observable production deployments with CI/CD, infrastructure-as-code, and testing.
  • Architect graph, vector, and hybrid retrieval using chunking, embeddings, ranking, caching, and evaluation practices.
  • Design ETL/ELT pipelines, vector indexes, graph ingestion, metadata governance, monitoring, alerting, and dashboards.
  • Design access control, secrets management, audit logging, PII redaction, and content safety controls.
  • Produce architecture documentation and runbooks, train customer teams, and provide reusable delivery patterns.
  • Represent customer feedback to Arango product and engineering teams to influence the roadmap.

Requirements

  • Deep expertise in graph data modeling, graph queries and traversals, graph algorithms, and knowledge-graph design for AI.
  • Direct experience building GraphRAG or knowledge-graph-backed retrieval for LLM applications.
  • At least 3 years of experience in software engineering, solution architecture, or technical professional services, including production systems.
  • Strong applied AI and Python skills, with knowledge of data structures, systems design, concurrency, and networking.
  • Strong database experience across graph, NoSQL, key-value, and document models.
  • Hands-on experience with modern LLMs, LLM tooling, retrieval and vector databases, and hybrid graph-vector retrieval.
  • Experience with cloud platforms, containers, infrastructure-as-code, CI/CD, observability, and performance tuning.
  • Excellent customer-facing communication skills across executive, architecture, and engineering audiences.
  • Preferred qualifications include ArangoDB or production graph database experience, search and information-retrieval fundamentals, front-end or full-stack experience, MLOps and evaluation frameworks, model adaptation and inference optimization, relevant industry experience, and security and compliance familiarity.

Benefits

  • Remote role based in San Francisco, California.
  • Opportunity to work on AI and data infrastructure, collaborate with experienced technical and business teams, and shape enterprise AI applications.

Tech Stack

Apache AirflowApache KafkaAWSAzureDockerFastAPIGitHub ActionsGoogle BigQueryGoogle Cloud PlatformGrafanagRPCKubernetesMLflowNext.jsPostgreSQLPrometheusReactSnowflakeTerraformTypeScript

Categories

Solutions Engineering
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