Staff Solutions Architect
TwelveLabs28 days ago
United Kingdom (city not specified)Staff+
Responsibilities
- Provide technical expertise, scope use cases, and support implementation of video AI applications for startup and enterprise customers.
- Own technical relationships with strategic customers, drive successful integrations and adoption, and resolve complex technical challenges.
- Guide customers on secure, scalable, and differentiated applications built with TwelveLabs APIs.
- Address design, security, compliance, and architecture questions, escalating complex requirements to internal experts when needed.
- Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges.
- Gather customer feedback and represent developer and enterprise needs to internal teams to help shape product roadmaps.
Requirements
- At least 5 years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer.
- Experience working with hyperscalers, preferably AWS, including hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers are also acceptable.
- Strong understanding of and experience with LLMs, multimodal AI, REST APIs, Python, JavaScript, modern application development, video workflows, and video workloads.
- Experience driving customer implementations from kickoff through production launch and building trusted technical relationships.
- Ability to explain complex technical concepts to business stakeholders and debug integration issues with engineering teams.
- Ability to manage multiple projects, work collaboratively, and operate effectively in a fast-changing environment.
Benefits
- Pension in line with company auto-enrollment obligations.
- Private medical insurance.
- 25 days of paid time off plus 8 holidays, with limited holiday carryover provisions.
- 5 sick days.
- Up to 10% annual travel may be required, including conferences and off-site meetings.
- The role may require on-site interviews and/or in-person onboarding.
- The company is reviewing its UK benefits offering and may introduce income protection and life insurance in the future.
Categories
Solutions Engineering
About TwelveLabs
TwelveLabs builds video-understanding infrastructure and multimodal AI models that let developers and enterprises search, analyze, and build applications from video and audio. It sells APIs and platform integrations, working with major clouds (AWS, Azure, GCP) and data platforms (Databricks, Snowflake) to support production-scale workloads in media, entertainment, sports, security, and government. Founded in 2021 and headquartered in San Francisco, it is privately held.