Conversational AI Engineer - Google/GECX & Code Agents

7 days ago

Bogotá, ColombiaMid Level

Responsibilities

Build modular, hierarchical multi-agent architectures using CX Agent Studio and programmatic Code Agents.
Develop custom backend logic, data transformation scripts, Python or TypeScript tool callbacks, and agent integrations.
Use GECX engineering CLI workflows, uv environments, cxas tooling, static linting, semantic validation, and version-controlled deployment processes.
Author generative playbooks and structured agent instructions with custom tool and sub-agent routing hooks.
Integrate Code Agents with databases, product catalogs, CRMs, Genesys, Avaya, MCP services, and OpenAPI webhooks.
Create automated golden-scenario tests, simulation evaluations, and multi-turn trajectory checks to prevent hallucinations and regressions.
Deploy and support low-latency audio-to-audio voice agents and integrations with telephony or CCaaS environments.

Bachelor’s degree in computer science, engineering, or an equivalent practical experience alternative.
At least 3 years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
Strong proficiency in Python or TypeScript/Node.js and experience with JSON payloads, RESTful APIs, and cloud-hosted webhooks.
Experience with Git-based development workflows, command-line interfaces, and software versioning or deployment.
Hands-on experience with Google GECX Code Agent tooling, including cxas-scrapi, workspaces, SDKs, or Python-based agent foundries.
Technical understanding of Dialogflow CX, CX Agent Studio, or comparable stateful conversational frameworks.
Experience deploying streaming, low-latency audio-to-audio voice agents and integrating SIP/RTP or CCaaS partner environments.
Understanding of prompt-engineering safety protocols, blocklists, fallback behaviors, and callback hooks.
Experience using BigQuery or Google Cloud Logging to extract conversation traces, search transcripts, and build performance metrics.

1,001-5,000 employees