2 days ago
Remote, United StatesStaff+
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in customer ServiceNow and enterprise environments.
- Translate customer requirements into technical architectures, implementation plans, and production-ready AI solutions.
- Build AI applications using Claude, the Anthropic API, Microsoft Copilot Studio, Azure AI Foundry, RAG, structured outputs, tool calling, multi-step orchestration, and human-in-the-loop workflows.
- Develop secure integrations, microservices, scripts, automation logic, APIs, connectors, plugins, MCP integrations, and lightweight user interfaces.
- Create prototypes, demonstrations, pilots, reusable Agent Packs, solution templates, prompt libraries, evaluation frameworks, and deployment assets.
- Develop and execute AI evaluations covering relevance, accuracy, groundedness, safety, latency, cost, task completion, and user experience.
- Implement safeguards for sensitive data, access permissions, prompt injection, unsafe tool use, model behavior, and high-impact decisions.
- Troubleshoot and optimize AI workflows, retrieval pipelines, data connections, model inputs and outputs, permissions, performance, reliability, latency, and cost.
- Collaborate with customers, consultants, product teams, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence.
- Contribute customer feedback, reusable components, reference architectures, documentation, and platform improvements to NewRocket’s AI products.
Requirements
- 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, conversational experiences, RAG systems, AI-enabled automations, or agentic workflows.
- Production experience integrating APIs, enterprise applications, data platforms, or workflow systems.
- Experience with Power Automate and Power BI.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate technical concepts to technical and business stakeholders, manage ambiguity, prioritize effectively, travel to clients, and deliver in fast-moving environments.
- Familiarity with Model Context Protocol (MCP), secure tools, and data connections.
- ServiceNow development, configuration, scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and enterprise workflow concepts are strongly preferred.
- Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, semantic search, LLM APIs, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization is preferred.
- Familiarity with LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices is preferred.
Benefits
- Remote work arrangement with approximately 70% travel to clients.
- Opportunity to complete Anthropic training, partner enablement, and technical education programs.
- Work on NewRocket’s AI platforms, reusable accelerators, Agent Packs, and intellectual property.
- Inclusive, diverse, and equal-opportunity workplace with disability accommodations available.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.