Senior ServiceNow Developer
Edgewater Federal Solutions, Inc.2 years ago
Albuquerque, NM, USASenior
Responsibilities
- Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
- Implement and support ServiceNow modules including Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
- Gather requirements and translate stakeholder and end-user needs into technical solutions.
- Maintain and enhance ServiceNow applications, workflows, and user experiences.
- Troubleshoot and resolve ServiceNow application and workflow issues.
- Develop design specifications, user guides, support procedures, and other technical documentation.
- Ensure application development follows security policies and best practices.
- Provide training and support to end-users and IT staff.
- Stay current with ServiceNow updates, features, and industry best practices.
- Provide technical direction to programmers and collaborate with applications engineers, programmers, business analysts, stakeholders, and end-users.
Requirements
- Bachelor of Science degree in a relevant discipline.
- At least 7 years of directly related experience.
- Experience with Service Platform Configuration and implementing and supporting multiple ServiceNow modules.
- Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and Script Includes.
- Experience with ServiceNow integrations using REST, SOAP, and MID Server.
- Familiarity with ITIL processes and their relationship to ServiceNow modules.
- Strong problem-solving, attention to detail, communication, and teamwork skills.
- U.S. citizenship is required.
- Ability to obtain and maintain a DOE Q Clearance.
- ServiceNow certifications such as Certified System Administrator or Certified Application Developer are preferred.
Benefits
- Remote work is available, with willingness to travel onsite as needed.
- The position supports a major national laboratory and requires U.S. citizenship and eligibility for a DOE Q Clearance.
Tech Stack
Categories
About Edgewater Federal Solutions, Inc.
Edgewater Federal Solutions delivers IT consulting and managed services to U.S. federal agencies, spanning enterprise systems engineering, cybersecurity, program/project management, records management, and application development. Founded in 2002 and headquartered in Frederick, Maryland, it operates as a privately held government contractor and supports cabinet-level departments such as the Department of Energy with a largely cleared workforce. The company works as a prime and subcontractor on multi-year federal programs.