2 months ago
Buenos Aires, ArgentinaSenior
Responsibilities
- Own and operate highly available distributed platforms for reliability, scalability, performance, security, and operational readiness.
- Troubleshoot production issues, lead incident response and root-cause analysis, and drive systemic improvements.
- Design and validate failover, disaster recovery, backup and restore, upgrade, and capacity strategies.
- Build automation and tooling for provisioning, deployments, upgrades, recovery, and reducing operational toil.
- Develop metrics, logging, dashboards, alerts, and other observability capabilities.
- Review platform-consuming services for architecture and production readiness and establish scalable platform patterns with engineering teams.
- Create technical documentation, runbooks, and knowledge-sharing practices.
- Participate in a periodic on-call rotation supporting 24/7 reliability.
Requirements
- At least 5 years of experience in software, systems, platform, DevOps, SRE, or related engineering roles.
- At least 3 years of experience operating or troubleshooting distributed systems in production.
- Experience with distributed systems, high-availability architectures, data replication, and fault-tolerant platforms.
- Hands-on experience with distributed platforms such as Kafka, Redis, Elasticsearch, Spark, Airflow, or similar technologies.
- Professional working English proficiency, spoken and written.
- Preferred experience with debugging, incident response, performance tuning, automation or software development using Java, Go, or Python; cloud infrastructure and Kubernetes; and collaboration on architecture and production readiness.
- A degree in Computer Science, Engineering, or a related field is preferred.
Benefits
- Hybrid role for candidates near Buenos Aires, with 3 days per week onsite.
- Periodic on-call rotation supporting 24/7 reliability.
Tech Stack
Apache AirflowApache CassandraApache FlinkApache HadoopApache KafkaApache SparkClickHouseElasticsearchGoJavaKubernetesMongoDBPythonRedis
Categories
About Medallia
Medallia builds enterprise SaaS for experience management, turning customer, employee, and patient feedback and behavioral signals into insights and actions via Medallia Experience Cloud. The company sells subscriptions and services to large organizations, offering surveys, text analytics, social listening, and workflow integrations. Founded in 2001 and headquartered in McLean, Virginia, Medallia is privately held under Thoma Bravo after being taken private from the NYSE.