3 days ago
Hyderābād, IndiaMid Level / Senior
Responsibilities
- Provide L2/L3 production support for critical applications and services.
- Participate in on-call rotations and respond to production incidents, alerts, and operational issues.
- Investigate application problems through log analysis, troubleshooting, monitoring, and dashboard review.
- Support incident management, root cause analysis, and post-incident reviews.
- Collaborate with internal stakeholders, product teams, and support teams to resolve production issues.
- Implement minor bug fixes and small enhancements.
- Develop and maintain operational dashboards and tooling using front-end technologies.
- Use Python and AWS technologies for operational automation and monitoring.
- Contribute to system reliability improvements and adopt SRE practices.
- Support AI-enabled operational solutions and automation initiatives over time.
Requirements
- Requires 3-5 years of experience in Application Support, Production Support, or Site Operations roles.
- Requires hands-on experience in L2/L3 production support environments and production incident handling.
- Requires strong troubleshooting and log analysis skills.
- Requires basic coding ability for minor fixes and enhancements, including Python development experience.
- Requires experience with Angular, React, or TypeScript for front-end or dashboard development.
- Requires working knowledge of AWS services and cloud-based environments, including familiarity with ECS, Lambda, S3, DynamoDB, IAM, and CloudFormation.
- Requires experience with monitoring and observability tools such as Splunk, Honeycomb, or similar platforms.
- Requires exposure to SRE concepts including observability, incident response, and system reliability.
- Seeks interest in AI-enabled operations, automation, and operational tooling.
- Requires strong communication and collaboration skills and the ability to work in a fast-paced production support environment.
Benefits
- Vanguard provides financial wellness programs and competitive offers.
- Benefits support physical health and wellness.
- Personal wellness resources support employees and their loved ones.
- The role is based in Hyderabad, Telangana.
- Vanguard uses a hybrid working model for most employees, combining flexibility with in-person learning, collaboration, and connection.
Tech Stack
Categories
Site Reliability
About Vanguard
Vanguard is an investment management company offering low-cost index and active mutual funds, ETFs, brokerage, retirement plans, and financial advice for individual, institutional, and advisor clients. Founded in 1975 by John C. Bogle and headquartered in Valley Forge, PA, it operates a client-owned structure in which its funds own the firm. Its business model centers on asset-based management and advisory fees.