11 days ago
Remote, IrelandMid Level
Responsibilities
- Lead and support responses to security events and incidents across Twilio’s global infrastructure, services, and applications.
- Own the security incident lifecycle, including triage, containment, remediation, on-call participation, and root-cause analyses.
- Document incidents and projects and create runbooks and standard operating procedures for cross-team knowledge sharing.
- Develop security response processes, threat mitigation capabilities, and automated solutions for manual security operations.
- Drive security and reliability improvements identified through incidents and events.
- Collaborate with internal teams and customers to resolve security challenges and increase the impact of the incident response program.
- Provide mentorship and support that contribute to team development and long-term success.
Requirements
- At least 3 years of security incident response experience in a production cloud environment.
- Subject-matter expertise in security issues and technologies.
- Ability to use AI for complex security incident response activities and high-fidelity detections.
- Advanced knowledge of service-oriented architectures and cloud security tools and technologies.
- Experience addressing difficult security challenges across a broad technology stack.
- Experience with SIEM platforms and extending their functionality.
- Experience with SOAR tools and automating manual security processes.
- Experience with AWS, GCP, or another large cloud platform.
- Strong written and verbal communication skills and the ability to influence stakeholders across the organization.
- Preferred experience includes AI model security and posture management, GenAI and LLM-based threat response, forensic artifact and evidence triage, malware and source-code analysis, and threat intelligence integration.
Benefits
- Remote role based in Ireland or the U.K., with occasional travel for project or team meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and other location-dependent benefits.
Tech Stack
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.