Developer - Application Development Programming Language/Scripting Languages/Web Technologies N 4A
Genpact29 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design and implement NICE CXone and NICE InContact call flows using InContact Studio.
- Create skills and points of contact according to business needs.
- Implement CXone Omnichannel, DFO, chat, and email projects.
- Maintain and monitor existing systems and troubleshoot, trace, and identify issues in CXone scripts.
- Develop inbound, outbound preview, and predictive campaign scripts.
- Support inbound and outbound agent operations and multichannel integrations for multiple clients.
Requirements
- Bachelor’s degree in Computer Engineering, Computer Science, or Information Technology, or a master’s degree in Software Engineering.
- Experience or expertise with NICE CXone, NICE InContact, InContact Studio, Omnichannel, DFO, chat, and email components.
- Understanding of SIP protocols and design criteria.
- Familiarity with inbound and outbound operations.
- Excellent written and verbal communication skills.
- Oracle Certified Professional certification is listed.
Benefits
- Hybrid work arrangement.
- Regular employment with rotating shifts in India.
- Hands-on experience, mentorship, and learning opportunities.
- Opportunity to support AI-powered transformation and enterprise technology initiatives.
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.