Cloud Technical Lead
SAS Institute6 months ago
Madrid, SpainStaff+
Responsibilities
- Lead hosted and remotely managed customer projects from kickoff through UAT and go-live.
- Provide technical consultation for upgrades, migrations, post-deployment changes, and complex recurring issues.
- Define and validate technical requirements, system stability and monitoring practices, and adherence to SAS Cloud standards.
- Perform SAS administration, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.
- Create and maintain runbooks, knowledge base articles, wiki content, and other service documentation.
- Apply IT service management practices for change, incident, and problem management.
- Work directly with customers and coordinate with support teams, vendors, and global internal teams.
- Facilitate knowledge transfer, mentor team members, and share technical best practices.
- Lead initiatives to improve service quality, efficiency, and automation.
- Follow applicable security policies and processes supporting secure software development goals.
Requirements
- Experience writing programs in more than one language.
- At least two years of experience in end-user and system administrator consulting or other first-level consulting.
- Bachelor's degree in a quantitative field such as Computer Science, Information Technology, or a related field, or equivalent qualification.
- Fluency in English; Spanish is preferred.
- Proof of the right to work in Spain.
- Technical experience in at least four areas including SAS administration or support, AWS or Azure, Kubernetes, enterprise systems or customer support, UNIX or Linux, customer expectation management, or large commercial IT cloud systems.
- Equivalent combinations of related education, training, and experience may be considered.
- Knowledge of SAS Coding and CI/CD is listed as an additional competency.
Benefits
- Hybrid work arrangement in Madrid, Spain.
- Global collaboration with customers and teams across SAS Cloud, R&D, Product, Technical Support, and CIS.
- Occasional work outside core business hours may be required for planned technical activities, major customer events, or exceptional operational needs.
Tech Stack
Categories
Solutions Engineering
About SAS Institute
SAS Institute builds analytics and AI software used by enterprises and governments to manage data, run statistical models, and deploy predictive applications. Its offerings span the SAS Viya cloud platform, industry-specific solutions, and consulting/training services, sold via licenses and subscriptions. Founded in 1976 and headquartered in Cary, North Carolina, SAS remains privately held and serves customers across finance, healthcare, and the public sector.