CX Systems Engineering Lead
American Electric Power1 day ago
Columbus, OH, USAStaff+
Base Salary
$116k - $151k/yr
Responsibilities
- Provide technical leadership for the migration from Genesys Engage to Genesys Cloud CX.
- Define target architecture covering telephony, carrier connectivity, routing, IVR, identity and access, security controls, and enterprise integrations.
- Lead technical planning for integrations, data flows, and contact center reporting.
- Review designs, configurations, and test evidence with Genesys delivery teams and systems integrators.
- Own performance, resilience, failover, rollback, cutover readiness, and production support handoffs.
- Build internal Genesys Cloud CX capabilities and reduce reliance on external vendors.
Requirements
- Bachelor's degree in computer science, engineering, or a related technical field is required.
- Eight years of relevant work experience is required.
- An equivalent combination of education and related experience may be considered.
Benefits
- On-site work arrangement.
- Annual compensation range of $116,255.00 to $151,132.50.
- Sedentary physical demand level.
Categories
About American Electric Power
American Electric Power is an investor-owned utility that generates, transmits, and distributes electricity for residential, commercial, and industrial customers. The NYSE-listed company, headquartered in Columbus, Ohio, serves roughly 5.6 million customers in 11 states and operates an extensive transmission network and a diverse generation fleet, including renewables. Founded in 1906, its family of utilities includes AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, and the competitive supplier AEP Energy.