Lead Supplier API Account Manager (Viator)
TripAdvisorabout 4 hours ago
London, United KingdomMid Level / Senior
H1B Sponsor
Responsibilities
- Oversee the technical implementation and delivery of integrations with suppliers and reservation systems.
- Liaise with systems and suppliers to collect API specs and recommend integration approaches.
- Collaborate closely with R&D teams, representing the voice of Connectivity in development projects.
- Understand and communicate the Viator API specifications to stakeholders and assist with technical questions.
- Provide mentorship to team members and take ownership of integration processes.
- Manage the lifecycle of Salesforce cases for API integrations and establish tracking best practices.
- Lead end-to-end API integration testing for new partners.
- Inform and update senior stakeholders on integration projects.
- Monitor API transactions to ensure smooth operation.
- Identify operational issues and escalate as necessary.
Requirements
- 5+ years of IT support, operations, or account management experience in a B2B technical environment.
- Proven technical competence in working with APIs.
- Strong stakeholder management skills with the ability to influence relationships.
- Skilled in communicating with appropriate levels of detail to different audiences.
- Experience working in multi-channel, complex business environments.
- Strong time-management skills and ability to prioritize.
- Ability to collaborate with a global team across multiple time zones.
Benefits
- Competitive compensation packages including base salary and annual bonuses.
- Flexible work arrangements to suit your lifestyle.
- Work-life balance ingrained in the company culture.
- Donation matching for qualifying charitable donations.
- Tuition assistance for career development programs.
- Annual lifestyle benefit for personal use.
- Travel perks including discounts.
- Employee assistance program for life challenges.
- Health benefits with great coverage and competitive premiums.
- Generous referral scheme for successful candidate referrals.