Senior Dynamics365 Support Engineer- Customer Engagement
Telefonica Tech14 days ago
Pune, IndiaSenior
Responsibilities
- Provide end-to-end support for customer issues across the Microsoft Dynamics 365 Customer Engagement suite and Power Platform.
- Analyse, troubleshoot, diagnose, and resolve D365 CE issues in collaboration with customers, internal teams, peers, and Microsoft support.
- Define solutions that meet customer requirements and business objectives.
- Act as a subject-matter expert on D365 CE and Power Platform capabilities, functionality, and best practices.
- Understand customer business processes and recommend system enhancements or modifications.
- Support system update and release reviews and implementations with minimal business disruption.
- Provide service readiness and operational support ahead of solution go-live.
- Identify opportunities to optimise, enhance, and expand customers’ Dynamics 365 CE solutions.
- Collaborate with technical leads, consultants, service delivery managers, and cross-functional teams to deliver support and continuous improvement.
- Deliver professional customer service and maintain customer satisfaction.
Requirements
- Proven experience supporting Dynamics CE implementations.
- Solid D365 CE support experience across the CE application suite, including a blend of Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Service, Dynamics 365 Field Service, and Project Service Automation.
- Experience navigating, troubleshooting, and supporting the Power Platform, including Power Automate and Power Apps.
- Experience supporting continual enhancement of Dynamics CE implementations and working with the Microsoft update and release cadence.
- Excellent troubleshooting and problem-solving skills.
- Experience working at a Microsoft partner.
- Applicants are encouraged to apply even if they do not match every listed qualification but believe they are a strong fit.
Benefits
- Inclusive workplace committed to equity, accessible hiring practices, diversity, and employee resource groups.
- Employee Resource Groups include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE, and Sustainability.