Salesforce Field Service Architect
InformaticaResponsibilities
- Collaborate with client stakeholders to define requirements, deliverables, and expectations.
- Design and integrate scalable predictive and generative AI solutions within custom Salesforce environments.
- Lead technical design sessions and document solutions aligned with client business objectives.
- Translate business requirements into well-architected Salesforce solutions.
- Provide project oversight, technical governance, coding standards, and code reviews.
- Manage custom development, integrations, and data migration for Salesforce implementations.
- Debug complex project issues and ensure solutions scale and perform reliably.
- Participate in pre-sales discovery, technical deep dives, and proof-of-concept development when needed.
- Liaise with Salesforce product teams to support client implementations.
- Maintain target billable utilization and travel to client sites for projects.
Requirements
- Degree or equivalent proven experience is required.
- 9–14 years of CRM experience, including at least 6 years on the Salesforce platform.
- Expert-level understanding of end-to-end Field Service implementation.
- Knowledge of Salesforce Sales, Service, Marketing, and Community Clouds.
- Experience designing scalable, performance-driven systems and applying architecture and data-volume best practices.
- Understanding of data sharing, visibility, authentication patterns, and platform security capabilities.
- Experience integrating Salesforce with business systems using APIs, ETL, CPQ, marketing automation, and reporting tools.
- Strong understanding of environment management, release management, code versioning, and deployment methodologies.
- Expert experience defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions.
- Background designing and developing large web-based systems or exposure to the complete software product lifecycle.
- Active Salesforce certifications or ability to obtain relevant certifications after hire.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role involves an estimated 50–75% travel to client sites.
- Salesforce provides reasonable accommodations during the application or recruiting process.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com