9 months ago
Responsibilities
- Serve as a technical advisor and trusted consultant to enterprise prospects and customers.
- Drive value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
- Partner with Account Executives on solution discovery and qualification.
- Create generative AI experiences and tailored customer demonstrations using the Decagon platform.
- Communicate technical concepts clearly to diverse stakeholders.
Requirements
- 4–6 years of customer-facing experience in a sales engineering or pre-sales role.
- Ability to partner with Account Executives to discover and qualify solutions that deliver strong customer ROI.
- Experience creating and architecting generative AI experiences for end users.
- Ability to develop custom demonstrations using the Decagon platform.
- Ability to communicate complex technical concepts to C-level decision makers, business users, and engineering stakeholders.
- Strong interpersonal and teamwork skills.
- Functional understanding of go-to-market systems and workflows.
- 2+ years of AI sales engineering experience preferred.
- Experience in a high-growth startup environment preferred.
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
- Full-time, in-office role; benefits may vary by location and change according to applicable plans.
Categories
Solutions Engineering
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.