ModSquad, Inc.
ModSquad provides outsourced customer support, content moderation, Trust & Safety, and community management for consumer brands, games, and online platforms. The company sells managed services and solutions engineering that blend human moderators and agents with AI and agentic automation to run and scale CX operations. Founded in 2007 and headquartered in Sacramento, it is privately held and operates globally across social, gaming, ecommerce, and digital media.
Open Positions at ModSquad, Inc.
4 open positions
Lead end-to-end client implementations that combine CX platforms, workflow automation, systems integration, and agentic AI. This hands-on Solutions Engineer owns the technical relationship from discovery through delivery and helps clients achieve real operational outcomes.
ModSquad is seeking a Solutions Architect to design complex, multi-system solutions and guide clients and internal teams from discovery through implementation. The role combines technical consulting, pre-sales architecture, AI and agentic workflow design, and team mentorship.
Lead end-to-end client implementations that integrate CX platforms, workflow automation, and agentic AI into real business operations. This hands-on Solutions Engineer role owns the technical client relationship from discovery through delivery.
Forward Deployed Engineers embed with complex client accounts to turn difficult AI pilots into production-grade systems. This hands-on role combines engineering, consulting, and product thinking across agentic architectures, integrations, deployment, and organizational change.