Solutions Engineer
ModSquad, Inc.3 months ago
Remote, United States +7 moreMid Level / Senior
Responsibilities
- Lead client engagements from discovery through delivery, owning technical implementation, the client relationship, and outcomes.
- Design and build configurations, integrations, and AI-powered workflows across Zendesk, Zoom CX, Workato, Observe.ai, and other partner platforms.
- Translate client needs into technical specifications and collaborate with Specialists and Architects on implementation and complex designs.
- Build and deploy agentic automations that reduce manual effort and improve client operations.
- Create implementation guides, integration specifications, and workflow diagrams.
- Manage issues and escalations by resolving immediate problems and addressing root causes.
- Support pre-sales conversations when technical input is valuable.
Requirements
- 3–5 years of experience implementing and administering SaaS platforms in client-facing roles, with ownership of implementations.
- Hands-on experience with CX platforms such as Zendesk or Zoom Contact Center and workflow automation tools such as Workato, Zapier, or Make.
- Working knowledge of APIs, JSON, and systems integration.
- Practical experience building and deploying AI-powered workflows and evaluating agentic AI use cases in business processes.
- Strong client communication skills, including leading technical working sessions and explaining complex solutions to nontechnical audiences.
- Strong documentation, systems thinking, problem-solving, accountability, and adaptability skills.
Tech Stack
Make
Categories
Solutions Engineering
About ModSquad, Inc.
ModSquad provides outsourced customer support, content moderation, Trust & Safety, and community management for consumer brands, games, and online platforms. The company sells managed services and solutions engineering that blend human moderators and agents with AI and agentic automation to run and scale CX operations. Founded in 2007 and headquartered in Sacramento, it is privately held and operates globally across social, gaming, ecommerce, and digital media.