Solutions Architect
ModSquad, Inc.3 months ago
Remote, United States +6 moreSenior
Responsibilities
- Lead the design of complex, multi-system solutions from discovery through architectural documentation and implementation handoff.
- Partner with sales teams on client conversations, solution scoping, and proposal development for technically complex opportunities.
- Set standards and build repeatable frameworks for implementation, integration, and AI deployment.
- Provide architectural guidance and mentorship to Solutions Engineers and Specialists.
- Design AI and agentic workflow architectures, including system interactions, human oversight, evaluation, and governance.
- Research and evaluate platform capabilities, integration approaches, and AI tooling for practical client applications.
- Create architectural documentation, decision frameworks, and design patterns.
- Serve as a subject matter expert on system design and implementation best practices.
Requirements
- 5+ years of experience in solution design, system architecture, or technical consulting.
- Track record of solving complex, multi-system technical challenges.
- Deep expertise in at least one of Zendesk, Zoom CX, Workato, or Observe.ai, with strong familiarity with the others.
- Meaningful experience designing AI-powered systems, including agentic workflows, LLM integration, and AI governance.
- Fluency with APIs, JSON, and integration architecture.
- Strong pre-sales instincts and ability to shape technical narratives in sales conversations.
- Ability to mentor and elevate teammates.
- Strong written and verbal communication skills, with the ability to explain complex systems clearly to engineers and executives.
- Hands-on understanding of how AI can improve business processes and customer experience environments.
- High emotional intelligence and personal accountability.
Categories
Solutions Engineering
About ModSquad, Inc.
ModSquad provides outsourced customer support, content moderation, Trust & Safety, and community management for consumer brands, games, and online platforms. The company sells managed services and solutions engineering that blend human moderators and agents with AI and agentic automation to run and scale CX operations. Founded in 2007 and headquartered in Sacramento, it is privately held and operates globally across social, gaming, ecommerce, and digital media.