Zeal Group

Senior Site Reliability Engineer responsible for operating and improving highly available cloud infrastructure, production services, and platform tooling. The role emphasizes Kubernetes, infrastructure automation, observability, cost optimization, and incident response on Google Cloud.

Lead the development and optimization of AI-powered customer service chatbots and the systems that support them. This role combines conversational AI, Zendesk administration, integrations, and data-driven customer service improvement.

Build and scale AI-powered automation for Zeal Group’s Client Experience operations, including RAG pipelines, custom LLM agents, Python workflows, and SaaS integrations. The role also owns the technical health and optimization of core CRM, ticketing, and telephony systems.

QA Engineer focused on manual functional, API, UI, backend, and end-to-end testing for Zeal Group’s payments product team. The role maintains test environments and documentation while partnering with developers, DevOps, and QA automation engineers.