MY - AI Specialist
Zeal Group6 months ago
Kuala Lumpur, MalaysiaSenior
Responsibilities
- Lead the end-to-end setup, configuration, data mapping, and integration of ticketing, telephony, and CRM environments.
- Architect and deploy RAG pipelines and custom LLM agents to improve or replace SaaS AI functionality.
- Develop and maintain production-grade Python scripts for data flows and operational automation.
- Own integrations and technical operations for core customer experience tools through APIs and webhooks.
- Extract and analyze system logs and performance data to measure ROI, accuracy, latency, reliability, hallucination rates, and cost savings.
- Translate business requirements into technical logic, data schemas, and API documentation with cross-functional teams.
- Maintain and improve the Zendesk CRM and ticketing ecosystem, including monitoring, routing, configuration, automation, access management, performance, and scalability.
Requirements
- Proficiency in Python for automation, data processing, and API development.
- Hands-on experience with LLM frameworks such as LangChain and LlamaIndex and with vector databases.
- Experience setting up enterprise SaaS environments from scratch, including permissions, routing logic, and API authentication.
- Knowledge of integrating SaaS platforms and CPaaS/VoIP communication tools through REST APIs.
- Ability to use data to demonstrate system performance and business outcomes.
- Experience building and testing complex, logic-based prompt chains for production environments.
- Hands-on Zendesk experience is preferred.
Benefits
- Life insurance.
- Team-building activities.
- Full-time, on-site work in Kuala Lumpur, Malaysia.
Tech Stack
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