Solution Engineer - Service Cloud
InformaticaResponsibilities
- Support Service Cloud solution proposals for customers across industries.
- Evangelize Service Cloud value to executives, IT teams, and field sales teams.
- Assess business and operational impacts, identify pain points, propose solutions, and present ROI where applicable.
- Configure and deliver tailored Service Cloud demonstrations.
- Discuss and propose architectures integrating call center infrastructure, back-office systems, and workflow processes.
- Support Service Cloud proposal preparation and collaborate with sales, account executives, implementation partners, and product management.
- Present and demonstrate solutions at seminars and events and conduct enablement activities such as webinars and knowledge sharing.
- Create solution maps, industry-specific demonstrations, and proposal templates.
Requirements
- Experience implementing or developing business application or core systems, or experience in implementation consulting or as a presales engineer.
- Ability to listen to customer business needs and analyze challenges.
- Strong desire for growth and passion for customer success.
- Fluent Japanese.
- Preferred: experience as a sales engineer, architect, or systems engineer for a CRM company or similar contact-center technology.
- Preferred: understanding of Salesforce Service Cloud and Platform.
- Preferred: at least 3 years of work experience with Oracle, Microsoft, or ServiceNow CRM solutions.
- Preferred: business-level English.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- Reasonable accommodations are available during the application or recruiting process.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com