4 hours ago
Tokyo, JapanMid Level
Responsibilities
- Own Ask Google help support configuration and agentic workflow integrations for a set of products.
- Use advanced administration tools, code-based rules systems, prompt engineering, and AI configurations.
- Collaborate with product operations support teams to develop and execute product-specific, multi-channel human and AI support strategies.
- Investigate and troubleshoot AI support, workflow, and human escalation channel issues.
- Drive efficiency and quality improvements for support systems.
Requirements
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Three years of experience working with client-side web technologies such as HTML, CSS, JavaScript, or HTTP.
- Three years of experience coding with one or more programming languages such as Java, C/C++, or Python.
- Experience troubleshooting technical issues for internal or external partners or customers.
- Preferred: master’s degree in Engineering, Computer Science, Business, or a related field.
- Preferred: experience architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
- Preferred: experience using machine learning and building solutions.
- Preferred: experience working with Linux, Unix, or Windows systems.
- Preferred: experience integrating AI systems.
Tech Stack
Categories
Solutions Engineering
About Google
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone. Check out our career opportunities at goo.gle/3DLEokh