15 days ago
Phoenix, AZ, USASenior
Responsibilities
- Gather information, reproduce issues, determine root causes, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems.
- Triage mechanical, electrical, and software bugs.
- Manage escalation calls with field support engineers.
- Create bug reports for developers and work with QA to add replicated bugs to regression testing.
- Travel to customer sites for product installations, training, and troubleshooting.
- Coordinate investigations with account teams and the GPS group.
Requirements
- Bachelor of Science plus 8 years of experience, or Master of Science plus 4 years, in Computer Science, Computer Engineering, or a related field.
- Ability to read code and diagnose issues.
- Software development or test/QA experience.
- Ability to travel 10–25% domestically and internationally.
- Preferred expertise in C/C++, C#, Python, and GitLab/GitHub.
- Semiconductor equipment experience is preferred.
- Experience with at least two of machine-control software, Semiconductor Factory Automation, multithreaded applications, real-time software, device drivers, or other interrupt-driven software is preferred.
