2 months ago
Responsibilities
- Gather information, reproduce issues, determine root causes, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems.
- Triage mechanical, electrical, and software bugs.
- Manage escalation calls with field support engineers.
- Create bug reports for developers and work with QA to add replicated bugs to regression testing.
- Travel to customer sites for product installations, training, and troubleshooting.
- Coordinate investigations with account teams and the GPS group.
Requirements
- Bachelor of Science plus 8 years of experience, or Master of Science plus 4 years, in Computer Science, Computer Engineering, or a related field.
- Ability to read code and diagnose issues.
- Software development or test/QA experience.
- Ability to travel 10–25% domestically and internationally.
- Preferred expertise in C/C++, C#, Python, and GitLab/GitHub.
- Semiconductor equipment experience is preferred.
- Experience with at least two of machine-control software, Semiconductor Factory Automation, multithreaded applications, real-time software, device drivers, or other interrupt-driven software is preferred.
About ASM
ASM designs and manufactures wafer-processing equipment for semiconductor manufacturers, with a focus on thin‑film deposition technologies such as atomic layer deposition, epitaxy, and chemical vapor deposition. The Dutch company sells and services tools used in advanced logic, memory, and power-device production. Founded in 1968 and headquartered in Almere, it is a public company listed in Amsterdam, operating globally through R&D centers and customer support sites near major fabs.