Senior Vice President, Full-Stack Engineer
BNY Mellon20 hours ago
Responsibilities
- Design, develop, test, and deploy AI-enabled applications, tools, and automation for the Enterprise Contact Center Engineering platform.
- Partner with engineering, infrastructure, and system administration teams to enhance operations through software development and AI-driven innovation.
- Build scalable automation, workflow, analytics, resiliency, observability, and service-quality capabilities.
- Develop data and analytics solutions that turn operational and service information into actionable insights.
- Define and implement secure, scalable, resilient, maintainable architecture patterns and enterprise integrations.
- Evaluate emerging AI technologies and apply them to engineering workflows and customer experience support functions.
- Drive adoption of AI development practices through reusable patterns, enablement, and hands-on delivery.
- Integrate solutions across APIs, enterprise platforms, data environments, cloud services, and engineering toolchains.
- Independently lead solution design and direct implementation as a senior technical individual contributor.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- 12+ years of overall technology experience, including substantial software engineering, platform engineering, or enterprise application development experience.
- 8+ years of hands-on experience designing, building, and delivering scalable production-grade solutions.
- 5+ years operating at a senior technical level with architecture, design, and enterprise integration responsibilities.
- Strong proficiency in one or more modern programming languages such as Python, JavaScript, and/or TypeScript.
- Experience building automation, analytics, or AI-enabled solutions in complex enterprise environments.
- Experience with AI-assisted development environments using Devin, Claude Code, and Codex.
- Strong understanding of system integration, APIs, distributed application design, and enterprise software development practices.
- Ability to design secure, scalable, resilient, and supportable solutions.
- Experience with version control, testing, CI/CD, release management, and production support.
- Strong collaboration, communication, and problem-solving skills across technical disciplines.
- Preferred: experience with enterprise contact center engineering, customer experience technology, or similarly complex operational platforms.
- Preferred: familiarity with Genesys Cloud, Gemini for CX, and Sierra.ai.
- Preferred: experience building or integrating AI/LLM-enabled assistants, workflow orchestration, summarization, retrieval-based experiences, or operational analytics.
- Preferred: understanding of security, governance, reliability, and operationalization requirements for AI solutions.
- Preferred: experience driving engineering best practices, reusable frameworks, and modern development patterns across teams.
Tech Stack
Categories
About BNY Mellon
BNY Mellon is a public, New York–based global financial services company providing investment and wealth management, asset servicing, clearance, collateral, and treasury services to institutions, banks, governments, and individuals. It also offers data and investment operations software, including the Eagle platform, delivered as cloud and managed services. Founded in 1784, it is one of the world’s largest custodian banks and asset servicers.