6 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Design and evolve agent harnesses for different product experiences.
- Build core runtime systems, including AOP execution and multi-model orchestration.
- Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees.
- Optimize agent systems for latency, reliability, and production correctness.
- Analyze real-world failures and use data to drive iterative improvements.
- Build and operate online experimentation and contribute to offline evaluation frameworks.
- Improve observability, testing, and simulation systems.
- Contribute to voice and real-time systems, including transcription pipelines, turn-taking, and latency improvements.
- Adapt orchestration systems as model capabilities evolve.
- Collaborate with Research, Infrastructure, and Product teams to ship improvements safely and at scale.
Requirements
- Strong experience building distributed systems or backend platforms in production environments.
- Experience owning systems end-to-end from design through production and iteration.
- Familiarity with experimentation, evaluation, or data-driven product improvement loops.
- Track record of improving system reliability, performance, and observability.
- Ability to debug complex systems and identify root causes of failures.
- Comfort working in ambiguous, fast-moving environments with rapid iteration cycles.
- Experience with agent harnesses, orchestration layers, or execution frameworks is preferred.
- Experience thinking in terms of control planes, feedback loops, and system-level optimization is preferred.
- Interest in diagnosing failure modes and improving intelligent systems for production quality, safety, and scalability is preferred.
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
- Full-time, in-office work arrangement.
Categories
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.