14 hours ago
Atlanta, GA, USA or Boulder, CO, USAMid Level
H1B sponsor
Base Salary
$127k - $182k/yr
Responsibilities
- Own Ask Google Help support configuration and agentic workflow integrations for assigned products.
- Use advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
- Partner with product operations and support teams on product-specific, multi-channel human and AI support strategies.
- Investigate and troubleshoot AI support features, automated workflows, and human escalation channel issues.
- Drive efficiency, scalability, quality, availability, and performance improvements across support systems and operational tooling.
Requirements
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Three years of experience coding with one or more programming languages such as Java, C/C++, or Python.
- Three years of experience with client-side web technologies such as HTML, CSS, JavaScript, or HTTP.
- Three years of experience in technical troubleshooting and managing internal or external partners or customers.
- Preferred qualifications include a master’s degree, investigative experience in business intelligence, data analytics, or statistics, database technology experience, machine learning and solution-building experience, and experience with Linux or Unix systems.
Benefits
- US base pay is $127000-$182000, plus a 15% bonus target, equity, and benefits.
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.