Sr. Service Engineer

4 days ago

Hyderābād, IndiaSenior / Staff+

Responsibilities

Design, develop, configure, customize, and support ServiceNow applications and modules across IRM, BCM, and SecOps.
Implement risk management, policy and compliance, audit, regulatory change, business continuity, crisis management, and operational resilience workflows.
Develop and enhance Security Incident Response, Vulnerability Response, and Threat Intelligence capabilities.
Build REST/SOAP integrations and configure IntegrationHub and MID Server-based integrations with enterprise and security applications.
Automate workflows using Flow Designer and support data synchronization with external systems.
Participate in code reviews, troubleshoot platform issues, support upgrades and releases, and follow ServiceNow development standards.
Prepare technical documentation, support testing, and collaborate with architects, QA teams, administrators, and business stakeholders.

6–12 years of overall IT experience with strong ServiceNow development expertise.
Hands-on experience with IRM/GRC, BCM, and SecOps.
Strong expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow scripting.
Experience with Security Incident Response, Vulnerability Response, risk and compliance workflows, and business continuity processes.
Experience with REST/SOAP integrations and MID Server configurations.
Understanding of CMDB and ServiceNow platform architecture.
Strong analytical, debugging, problem-solving, communication, and stakeholder interaction skills.
Preferred experience with operational resilience frameworks, SIEM or security monitoring integrations, cloud platforms, and security operations.
Preferred knowledge of Agile/Scrum, ITIL processes, and enterprise governance frameworks.
Preferred certifications include ServiceNow Certified System Administrator, Certified Application Developer, and CIS – Risk & Compliance.

10,000+ employees