15 hours ago
Seoul, Korea, SouthSenior
Responsibilities
- Lead technical solution design and architecture for complex enterprise implementations.
- Translate business and technical requirements into scalable architectures and detailed solution designs.
- Provide architectural guidance during scoping, implementation, optimization, testing, deployment, and handover.
- Identify technical, integration, security, and delivery risks and recommend solutions.
- Establish architecture, configuration, integration, testing, sandbox, and deployment best practices.
- Review solution designs, workflows, and configurations for scalability and maintainability.
- Develop reusable architectural patterns, templates, and technical documentation.
- Advise customers and internal stakeholders and resolve complex technical and operational challenges.
- Share technical best practices and provide customer and implementation insights to Product, Engineering, and other internal teams.
Requirements
- 8+ years of experience in solution architecture, enterprise architecture, technical consulting, or related roles.
- Experience designing and delivering complex enterprise technology solutions, ideally in CCaaS, contact center technology, enterprise SaaS, or digital transformation.
- Strong knowledge of contact center architecture, telephony, cloud technologies, networking, security, and enterprise integrations.
- Experience with APIs, webhooks, REST, SOAP, SAML, SSO, and OAuth.
- Working knowledge of relational and non-relational databases.
- Ability to translate business objectives into technical architectures, roadmaps, and requirements.
- Strong understanding of software development and implementation lifecycle practices.
- Strong problem-solving, communication, and stakeholder management skills.
- Ability to communicate complex technical concepts to technical and non-technical audiences and work across global, cross-functional teams.
Benefits
- Voluntary healthcare coverage for employees and families in applicable countries.
- Paid time off for rest and personal well-being.
- Access to an open mentoring program supporting professional growth.
- Equal-opportunity workplace with reasonable accommodations available during the interview process.
Tech Stack
SOAP
Categories
Solutions Engineering
About Sprinklr
Sprinklr builds an AI-driven unified customer experience management platform used by large enterprises for social media management, marketing, advertising, customer feedback, and omnichannel contact centers. It sells its software via enterprise SaaS subscriptions and services to help unify customer data and interactions across channels. Founded in 2009 and headquartered in New York, the company is publicly traded on the NYSE; customers include Microsoft, Procter & Gamble, and Samsung.