3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI to automate processes and integrate intelligent insights into enterprise workflows.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Assist with application-support best practices, service request fulfillment, and solution documentation.
- Communicate with stakeholders, provide issue-resolution updates, and share knowledge with team members.
- Work independently, contribute to team discussions, and provide solutions to work-related problems.
Requirements
- Minimum 7.5 years of overall professional experience.
- At least 3 years of experience with ServiceNow IT Operations Management.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills, including experience diagnosing and resolving issues.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development life cycle methodologies and modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- Completion of 15 years of full-time education.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.