Responsibilities
- Design technical architecture solutions spanning multiple Salesforce Clouds, integrations, authentication, and provisioning layers.
- Own end-to-end technical solutions and provide technical governance for enterprise CRM projects.
- Develop and configure Salesforce solutions using Apex, Visualforce, workflows, Lightning, and LWC.
- Provide Salesforce platform expertise, security guidance, integration and data migration guidance, and design/code reviews.
- Assess and improve Salesforce application efficiency, performance, scalability, availability, and quality.
- Coordinate technical resources, monitor configuration, development, and testing processes, and ensure high-quality deliverables.
- Deploy changes into production, maintain coding standards, and train team members on Salesforce capabilities.
- Design and implement AI-powered solutions using Salesforce Agentforce, Einstein, prompt engineering, grounding, and autonomous agent workflows.
- Integrate Salesforce CRM data with generative AI services while meeting security, privacy, governance, and compliance standards.
- Identify practical AI use cases such as intelligent case summarization, knowledge retrieval, next-best-action recommendations, and customer service agents.
Requirements
- 8–10 years of experience in CRM implementation, consulting, or technical lead roles, including at least 6 years of hands-on Salesforce development or similar experience.
- Salesforce certifications are essential, and Salesforce AI Specialist, Agentforce Specialist, AI Associate, or related certifications are desirable.
- Extensive Salesforce development and configuration experience with Service Cloud, Sales Cloud, Force.com, Apex, Visualforce, workflows, Lightning, and LWC.
- Strong knowledge of Salesforce APIs, Apex controllers, Apex Web Services, Apex callouts, outbound messaging, and Salesforce data loaders.
- Advanced knowledge of SFDX and Salesforce design, coding, integration, migration, debugging, tuning, and application architecture.
- Understanding of web-based platform architecture, SaaS, multi-tenancy, multi-tier infrastructure, application servers, RDBMS concepts, SQL, and structured system analysis and design.
- Programming experience with technologies such as Apex, Force.com, .NET, and Java; knowledge of XML, JSON, HTML5, jQuery, or other web technologies is desirable.
- Experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Copilot Studio, Agent Builder, and other AI-enabled Salesforce capabilities.
- Understanding of LLMs, RAG, vector search, AI application architectures, prompt engineering, prompt templates, grounding strategies, and AI response evaluation.
- Experience designing AI-powered business workflows, autonomous agents, conversational AI solutions, virtual assistants, or customer service agents.
- Experience integrating Salesforce with AI platforms such as Azure OpenAI, OpenAI APIs, or similar cloud AI services.
- Knowledge of AI governance, responsible AI, data privacy, security, compliance, AI observability, evaluation frameworks, and model performance monitoring.
- Exposure to Python, LangChain, Semantic Kernel, vector databases, knowledge graphs, or AI orchestration frameworks is desirable.
- Degree-level IT qualifications in Software or Systems Engineering.
- Excellent communication, documentation, presentation, analytical, problem-solving, and technical leadership skills.
Benefits
- Performance-related pay and access to thousands of learning programs.
- Global opportunities across 22 countries, including relocation support options across India.
- Up to 26 weeks of maternity leave and up to 16 weeks of paid paternity leave.
- 21 days of paid annual leave and 12 days of paid sick/casual leave per calendar year for eligible employees.
- Medical, accidental, and life insurance benefits.
- Flexible working arrangements, with flexibility details discussed during the hiring process.
- Inclusive workplace, reasonable-adjustment support, and a background check as part of the hiring process.
Categories
About Telstra
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe