8 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design, configure, develop, and support end-to-end Salesforce Service Cloud case lifecycle processes and Case Management features.
- Implement Email-to-Case, Web-to-Case, Omni-Channel, Service Console, Salesforce Knowledge, Entitlements, Milestones, and related service channels.
- Build and troubleshoot Apex classes and triggers, Lightning Web Components, SOQL/SOSL, asynchronous Apex, platform events, and Salesforce Flows.
- Design and troubleshoot REST/SOAP integrations, authentication, middleware patterns, data mapping, retries, logging, monitoring, and reconciliation.
- Optimize transactions, queries, Flow, Apex, asynchronous processing, governor-limit usage, concurrency, and large-volume data handling.
- Apply Salesforce security controls and secure coding practices, including profiles, permission sets, sharing rules, CRUD/FLS, and record-access checks.
- Collaborate on functional, integration, regression, bulk-data, and exception-path testing; support deployments, production incidents, root-cause analysis, and corrective actions.
- Own technical designs, lead customer-facing technical discussions, clarify requirements, conduct code reviews, assign technical tasks, and coach Senior and Intermediate developers.
Requirements
- 6+ years of Salesforce development and implementation experience with substantial practical Service Cloud delivery experience.
- Strong knowledge of Case Management, Omni-Channel, Email-to-Case, Service Console, Knowledge, Entitlements, Milestones, queues, assignment, and escalation.
- Hands-on expertise with Apex, SOQL/SOSL, Lightning Web Components, Flow, asynchronous processing, testing, debugging, performance tuning, bulkification, and governor-limit management.
- Experience with integrations, Salesforce security, secure coding, deployments, version control, CI/CD, production support, and cross-functional delivery.
- Excellent verbal and written communication skills with confidence in customer-facing technical discussions, proactive escalation, and end-to-end ownership.
- Salesforce Certified Service Cloud Consultant and Platform Developer I certifications are preferred; Platform Developer II is strongly desirable, with Administrator/Advanced Administrator and integration or architecture credentials advantageous.
Benefits
- Full-time position based in Bengaluru.
- Remote and hybrid work options are available, depending on country.
- Career advancement, international mobility, and professional development programs.
- Access to learning and development resources, cutting-edge tools, training, and industry experts.
- Location-tailored benefits with full details provided by the Talent Partner.
About Valtech
Valtech provides digital consulting and engineering services to large enterprises, delivering customer experience design, commerce platforms, data/AI solutions, and transformation programs. It works across sectors such as retail, financial services, manufacturing, mobility, health, and travel, offering strategy, design, build, and managed services. Founded in 1993, Valtech is a global company privately held under Kharis Capital.