21 days ago
Chennai, IndiaSenior
Responsibilities
- Design and implement data-driven customer journeys using Adobe Journey Optimiser across channels.
- Configure and optimize Adobe Experience Platform schemas, datasets, identities, and segments for audience targeting and activation.
- Develop reusable journey components and templates.
- Integrate Adobe solutions with enterprise systems through APIs and batch processes.
- Translate journey and campaign requirements into technical designs with cross-functional stakeholders.
- Implement error handling, monitoring, and alerting for journeys and workflows.
- Perform code reviews, unit testing, and journey simulations.
- Analyze journey performance and customer interaction data to identify optimization opportunities.
- Document solution designs, configurations, and operational runbooks.
- Align journey implementations with supply chain and operations processes.
- Coordinate delivery timelines, scope, risks, and dependencies with program management partners.
- Contribute to development-practice automation and platform-governance improvements.
Requirements
- Five to eight years of experience as a developer working with marketing technology platforms, including significant Adobe Experience Platform experience.
- Strong hands-on experience configuring and using Adobe Journey Optimiser for real-time orchestration, audience evaluation, and message execution.
- Advanced skills in data modeling, SQL, and event-based design.
- Understanding of customer data privacy, consent handling, and secure data practices within digital experience platforms.
- Supply chain and operations domain experience is useful for designing realistic order and service journeys.
- Exposure to program management practices and structured delivery in a hybrid work model.
- Effective communication and collaboration skills for working with cross-functional teams and explaining technical concepts.
- Experience with code reviews, unit testing, journey simulations, monitoring, alerting, and technical documentation.
Benefits
- Hybrid working model.
- Day-shift schedule.
- No travel required.
- Primary and alternate work locations are listed in India, including Chennai, Hyderabad, and Bengaluru.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant