Sr Staff Software Engineer
ServiceNow1 day ago
Hyderābād, IndiaStaff+
Responsibilities
- Set and own the HR domain architecture for agentic and conversational AI capabilities.
- Define safe autonomy policies, human approval boundaries, retrieval controls, and tool-layer enforcement.
- Own versioned instruction and tool-description contracts, authoring standards, extension points, and regression coverage.
- Build shared evaluation infrastructure including datasets, multi-turn suites, judge calibration, CI gates, drift detection, and quality metrics.
- Identify unframed risks and structural weaknesses, quantify them, and drive decisions with product and engineering leadership.
- Direct accountable AI coding-agent delivery through specifications, task decomposition, review standards, and verification harnesses.
- Own production quality, safety, observability, reliability, incident response, and root-cause analysis for agentic behavior.
- Remain hands-on on load-bearing integrations, risky migrations, architectural prototypes, and critical incidents.
- Influence engineering, product, customers, and partner organizations while mentoring engineers and raising technical review and hiring standards.
Requirements
- 12+ years of software engineering experience across backend, frontend, or full-stack development.
- Strong JavaScript, Node.js, React, and API integration skills.
- Experience with automated unit and integration testing, CI/CD pipelines, data modeling, and query optimization.
- Hands-on experience with AI/GenAI or ML-driven features, LLM prompting, NLU, intent classification, or conversational AI systems.
- Experience integrating LLM APIs and retrieval-grounded features with agent orchestration, tool/function calling, and structured output enforcement.
- Working knowledge of evaluation, embeddings, probabilistic model behavior, and production AI failure modes.
- Current, accountable use of AI coding assistants or agents, including specification, critical review, and verification.
- Hands-on CI/CD, containerized workload, observability, on-call, and incident-command experience for customer-facing systems.
- Demonstrated mentorship of less-experienced engineers and quality improvement through code review.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred: HR case management or employee-lifecycle domain expertise, HCM/payroll/benefits integrations, configurable product engineering, AI evaluation and observability tooling, conversational channel experience, conversation design partnership, forward-deployed delivery, and ServiceNow Now Platform experience.
Benefits
- Flexible work persona with distributed-work flexibility; the role is a regular employee position in the APAC region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.