12 hours ago
Seoul, Korea, SouthStaff+
Responsibilities
- Lead customer-facing solution discussions and discovery workshops with enterprise customers.
- Advise customers on customer experience, CRM, digital transformation, and AI initiatives.
- Support opportunity qualification, proposal development, presentations, and solution positioning.
- Partner with sales teams to shape and progress customer opportunities.
- Define solution architectures and technical approaches for customer engagements.
- Collaborate with Salesforce and ecosystem partners.
- Grow Gruve’s Customer Experience and Salesforce-related business in Korea.
- Mentor consultants, architects, and customer-facing technical teams.
Requirements
- 10+ years of experience in enterprise architecture, solution consulting, pre-sales, CRM, or customer experience technologies.
- Experience engaging enterprise customers and executive stakeholders.
- Strong pre-sales and solution consulting capabilities with the ability to align business objectives to technology solutions.
- 1–2+ years of Salesforce experience or experience with Salesforce-related projects and stakeholders.
- Fluent Korean and strong business English communication skills.
- Experience with Salesforce account teams, partners, or ecosystem stakeholders is preferred.
- Understanding of CRM platforms and customer experience solutions is preferred.
- Knowledge of Agentforce, Data Cloud, Einstein AI, or other AI-powered customer engagement technologies is preferred.
- Experience in digital transformation, cloud, AI, or enterprise modernization initiatives is preferred.
- Salesforce certifications or customer-facing leadership experience are a plus.
Benefits
- Inclusive, collaborative culture focused on innovation and continuous learning.
- Equal opportunity workplace welcoming applicants from all backgrounds.
Categories
Solutions Engineering
About Gruve
Gruve provides IT consulting and software services that help enterprises adopt AI and data-driven systems, including LLMs, machine learning, data management, cloud, customer experience, and cybersecurity. It delivers professional services and solutions to organizations seeking to modernize infrastructure and decision-making with their own data. Privately held and founded in 2024, Gruve is headquartered in Redwood City, California.