Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare24 hours ago
Remote, CanadaSenior
Responsibilities
- Lead technical discovery, validation, proof-of-concept planning, presentations, demonstrations, and architecture design for enterprise customers.
- Map customer DNS, CDN, Zero Trust, network security, and Workers requirements to Cloudflare architectures and deployment strategies.
- Oversee onboarding and implementation by designing migration blueprints, advising on configuration best practices, and resolving integration bottlenecks.
- Own customer technical health, adoption, risk, expansion strategy, and technical QBRs throughout the customer lifecycle.
- Carry variable quota responsibility tied to new business acquisition, adoption, retention, and account expansion.
- Act as a trusted technical advisor to engineering teams and C-level executives on architecture, security posture, AI control layers, and deployment confidence.
- Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
- Create and deliver technical enablement resources, workshops, standard operating procedures, architectural guidance, and technical documentation.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by level.
- Ability to whiteboard, design, and explain complex enterprise network and security architectures.
- Strong communication, presentation, consultative advisory, and stakeholder-management skills for both engineers and C-level executives.
- Experience in quota-carrying or revenue-aligned environments, SaaS metrics, business-value translation, and enterprise sales cycles.
- Depth in at least four technical areas including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platform fluency.
- Proficiency or familiarity with relevant programming, scripting, API, cloud-native, infrastructure-as-code, CI/CD, and observability technologies listed in the posting.
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
- Preferred: experience creating technical enablement, LLM orchestration, RAG architectures, model-access controls, and knowledge of PCI DSS, HIPAA, or SOC 2.
- Preferred: background with hyperscalers, digital-native companies, distributed systems, or startups.
Benefits
- Competitive base salary and variable compensation tied to commercial targets; specific amounts are not stated.
- Vancouver, BC location with travel of up to 20–50% for customer meetings, conferences, industry events, and team meetings.
- Required travel is reimbursable under the Company's Travel & Expense Policy.
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- Cloudflare provides equal employment opportunity and reasonable accommodations.
Tech Stack
Categories
Solutions Engineering
About Cloudflare
Cloudflare builds a global network that provides CDN, DDoS mitigation, DNS, Zero Trust security, and developer/edge computing tools for organizations of all sizes. It sells subscriptions to its cloud-based platform and usage-based services that protect and accelerate web sites, APIs, and corporate networks, plus serverless apps via Workers. Founded in 2009 and headquartered in San Francisco, it is a public company traded on the NYSE (ticker: NET).