1 day ago
Toronto, CanadaSenior
Responsibilities
- Provide production support and subject matter expertise to RBC application teams, including off-hours incident response.
- Monitor application performance, availability, and overall system health using Dynatrace and Catchpoint.
- Develop monitoring, alerting, anomaly-detection, automation, and self-healing solutions to improve reliability.
- Manage incidents and problems using PagerDuty workflows and coordinate with support and development teams.
- Collaborate with developers to improve application reliability, observability, and operational excellence.
- Maintain server patching, certificate renewals, compliance activities, and technology currency.
- Diagnose and resolve technical issues while providing user guidance and training.
- Create, manage, and close incident and change tickets in ServiceNow.
Requirements
- At least 2 years of experience in Site Reliability Engineering, DevOps, or technical analysis roles.
- Strong experience monitoring system performance, troubleshooting issues, and optimizing application workflows.
- High proficiency with Dynatrace and Catchpoint for application and synthetic monitoring.
- Experience with PagerDuty or a similar incident-alerting and on-call management platform.
- Strong production support and incident response experience, including availability for off-hours support.
- Knowledge of Python, GitHub, SQL, JavaScript, HTML, and CSS.
- Experience developing automation tools and scripts for deployment, monitoring, and incident response.
- Proficiency with ServiceNow for incident and change-ticket management.
- Understanding of service level objectives and application availability requirements.
- Knowledge of infrastructure management, including server patching, certificate renewal, and compliance.
- Knowledge of Microsoft and Linux/Unix operating systems is an asset.
- Experience building automation and self-healing capabilities is an asset.
- Previous banking or large-enterprise experience is an asset.
Benefits
- Comprehensive Total Rewards Program with bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
- Development support through coaching and management opportunities.
- World-class training program in financial services.
- Collaborative, progressive, and high-performing team environment.
- Full-time, regular employment in Toronto, with a stated schedule of 37.5 hours per week.
Tech Stack
Categories
Site Reliability
About RBC
Royal Bank of Canada (RBC) provides personal and commercial banking, payments, mortgages, investing, wealth management, insurance, and capital markets services to consumers, businesses, and institutions. The public company, headquartered in Toronto and founded in 1864, serves more than 17 million clients across Canada, the U.S., and other global markets. Revenue comes from interest income, fees, advisory, and trading across its diversified financial services businesses, and it is Canada’s largest bank by market capitalization.