Principal Platform Architect
ServiceNow7 hours ago
Remote, United KingdomStaff+
Responsibilities
- Advise customers on ServiceNow platform foundations, instance strategy, technical governance, core data, integrations, and technical health.
- Translate business goals and technical requirements into customer roadmaps and architectural blueprints.
- Collaborate with executives, enterprise architects, platform owners, developers, partners, and internal engagement teams across selling, structuring, and implementation.
- Guide multiple engagements as a technical expert and support successful customer solutions across workflows.
- Manage technical governance and delivery operating models while reducing technical debt and applying ServiceNow leading practices.
- Support sales efforts by scoping and estimating engagements and change orders.
- Develop relationships with customer technical and business leaders and position ServiceNow as a digital transformation platform standard.
- Mentor others and contribute platform expertise and leading practices.
Requirements
- 12+ years of progressive experience in a professional services organization, or equivalent education/experience.
- Management consulting experience and experience driving complex issues through analysis and resolution.
- Ability to communicate complex information to diverse technical and non-technical audiences.
- SaaS industry domain expertise.
- Experience leading architecture and design for large programs.
- Enterprise architecture experience.
- Cloud application technology experience.
- Experience applying or critically evaluating AI in work processes, decision-making, or problem-solving.
- Right to work in the country of application.
Benefits
- Regular employee position in the EMEA region.
- Flexible or remote work persona, subject to role and location eligibility.
- ServiceNow is an equal opportunity employer and provides reasonable accommodation support for applicants.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.