AI Architect
ServiceNow5 hours ago
Base Salary
$199k - $348k/yr
Responsibilities
- Lead hands-on configuration, customization, implementation, and incubation of ServiceNow AI capabilities.
- Identify, refine, and drive adoption of AI solutions that transform internal and customer workflows.
- Deliver technical demonstrations, proof-of-concepts, deep-dive sessions, and implementation guidance.
- Own enterprise architecture decisions for AI implementations in alignment with platform strategy.
- Provide technical advice to internal stakeholders and customers on using ServiceNow AI technologies.
- Manage relationships with platform owners, ServiceNow administrators, and the Office of the CSO.
- Partner with AI Strategists and cross-functional sales, marketing, product, and customer excellence teams.
- Develop technical enablement content, training sessions, documentation, white papers, and knowledge base articles.
- Develop and deliver AI Impact Accelerators to drive outcomes and value realization.
- Track AI industry trends and contribute to the evolution of agentic AI initiatives and offerings.
Requirements
- 10+ years of technology implementation or solution delivery experience.
- Advisory or consulting experience with the ability to translate technical capabilities into business outcomes.
- Strong communication, interpersonal, analytical, problem-solving, and independent working skills.
- Either 5+ years of deep ServiceNow platform expertise with hands-on implementation across multiple product suites, or 5+ years of extensive AI, machine learning, or data science experience with demonstrated solution implementation.
- CSA and CIS-ITSM certifications are required for the ServiceNow-expertise path; CAD is expected within the first year.
- Preferred experience implementing Now Assist, Virtual Agent, AI Agents, or Predictive Intelligence.
- Preferred experience with prompt engineering, LLM integration, or agentic AI development.
- Startup or early-stage experience and comfort driving zero-to-one initiatives are preferred.
- Familiarity with Agile methodologies and experience working with cross-functional technical, sales, and marketing teams are preferred.
- Strong industry connections and a customer-focused mindset are preferred.
- Must be able to travel up to 50% annually.
Benefits
- Base pay is $199100-348400 plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Work persona is flexible or remote, depending on assigned work location and role eligibility.
- Regular employee position in the AMS - North America and Canada region.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.