2 months ago
San Francisco, CA, USAMid Level
Base Salary
$180k - $240k/yr
Responsibilities
- Own customer onboarding end to end, including scoping integrations and getting customers to production quickly.
- Work hands-on with the product and real customer data to build integrations and resolve go-live blockers.
- Conduct technical discovery to diagnose extraction and pipeline failures.
- Drive adoption and expansion after launch while partnering with the revenue team on team targets.
- Serve as the trusted technical contact during rollouts and relay field learnings to product and engineering.
- Determine when to solve issues independently and when to involve engineering.
Requirements
- At least 3 years of experience in a customer-facing technical role or equivalent.
- Experience in implementation, forward-deployed, solutions, or customer-facing engineering, ideally with a developer, API, or AI-infrastructure product.
- Ability to read code, use an API, and build real integrations.
- Demonstrated experience taking customers from signed agreement to production launch.
- Ability to distinguish user error, bugs, and genuine product gaps before building solutions.
- Ability to translate technical detail into business value for different audiences.
- Ability to work with urgency and independently close the loop on customer problems.
- Must be legally authorized to work in the United States; visa sponsorship is not currently available.
Benefits
- Hybrid role in San Francisco, CA with on-site work required.
- Full-time employment with medical, dental, and vision coverage.
- Employer-paid short-term disability, long-term disability, and life insurance.
- Optional accident, critical illness, hospital indemnity, and voluntary life insurance.
- Doctegrity telehealth access.
- 401(k) plan, FSAs, and commuter benefits for U.S. employees.
- 15 mandatory PTO days, with additional time available after 24 days; holidays excluded.
- 12 weeks of fully paid parental leave for all parents.
- $100/month wellness stipend.
- Up to $1,000 per year for professional learning and development.
- Team offsites, San Francisco headquarters perks, and a loaner electric bike.
- Three paid months of sabbatical after four years.
- Pet insurance.
- Paid 1–2 week work trial at a contractor rate.
Categories
Forward DeployedSolutions Engineering
About Firecrawl
Firecrawl builds a web data API that lets developers convert URLs into LLM-ready markdown or structured data with a single call for AI products. It sells a usage-based SaaS/API adopted for data extraction, crawling, and in-product features by teams building agents, search, and automation. The company is privately held and operates in the AI, developer API, and web development markets.