about 3 hours ago
San Francisco, CA, USAMid Level / Senior
Base Salary
$180k - $240k/yr
Responsibilities
- Own customer onboarding from integration to production.
- Build integrations and solve technical problems for customers.
- Conduct technical discovery to diagnose issues in customer pipelines.
- Collaborate with the revenue team to drive adoption and expansion.
- Act as a trusted technical voice during rollouts.
- Provide feedback to product and engineering based on field experiences.
Requirements
- 3+ years in a customer-facing technical role or equivalent.
- Experience in implementation, solutions engineering, or customer-facing engineering.
- Ability to read code, use APIs, and build integrations.
- Proven track record of taking customers from signed to live in production.
- Strong problem-solving skills to differentiate between user errors, bugs, and product gaps.
- Ability to communicate technical details and business value effectively.
Benefits
- Competitive salary range of $180,000-$240,000 OTE.
- Equity options in the company.
- Full medical, dental, and vision coverage for employees.
- Employer-paid life and disability insurance.
- Generous PTO policy with 15 mandatory days and additional days upon request.
- 12 weeks of fully paid parental leave.
- Wellness stipend of $100/month.
- Learning and development budget of up to $1,000/year.
- Sabbatical of 3 paid months off after 4 years.
- Pet insurance available.