Engineer III, Systems Reliability Engineering
Levi Strauss & Co2 days ago
Bengaluru, IndiaSenior
Responsibilities
- Provide end-to-end production support for BCOM applications, including incident evaluation, root cause analysis, and issue resolution.
- Lead incident response, post-incident reviews, and problem management for critical BCOM issues.
- Develop and maintain support documentation, operating procedures, runbooks, and operational plans.
- Provide technical leadership and mentoring to India-based BCOM Operations Engineers.
- Partner with SAP, AEM, middleware, and e-commerce teams to improve release readiness, platform reliability, ITSM maturity, and continuous improvement.
- Support knowledge management, operational excellence, and business continuity for the BCOM platform.
Requirements
- 9+ years of experience in IT production support, application operations, or e-commerce platform support, including leadership experience.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience supporting B2B or B2C commerce platforms, order management systems, checkout processes, or integration middleware technologies.
- Working knowledge of SAP, Adobe Experience Manager, middleware integration patterns, observability tools, and enterprise support practices.
- Experience with ITSM processes, incident management, and problem management.
- Ability to communicate technical issues and business impacts.
Benefits
- Complimentary preventive health check-up for the employee and spouse.
- OPD coverage.
- Leave plan including paternity and family care leaves.
- Counselling sessions supporting mental well-being.
- Exclusive discount vouchers on Levi's products.
- Full-time role based in Bengaluru, India.
Categories
Site Reliability
About Levi Strauss & Co
Levi Strauss & Co. designs, markets, and sells Levi’s denim and casual apparel, Dockers khakis, Signature/Denizen value lines, and Beyond Yoga activewear to consumers worldwide through company-owned stores, e-commerce, and wholesale retail partners. Founded in 1853 and headquartered in San Francisco, the company is publicly traded on the NYSE under the ticker LEVI. It is widely credited with inventing the blue jean in 1873.