3 months ago
Base Salary
$100k - $135k/yr
Responsibilities
- Understand client onboarding, configuration settings, business workflows, and integrations with email, calendar, CRM, and property management systems.
- Communicate with clients to clarify issues, reproduction steps, and business impact while providing empathetic and timely support.
- Advise clients on best practices for configuring and interacting with the AI Assistant.
- Investigate issue root causes and impact using SQL queries, logs, and other data sources.
- Document bugs with reproduction steps, business impact, relevant documentation, and clear ticket summaries.
- Communicate bug fixes to clients, confirm resolution, and share updates with internal team members.
- Prioritize support work according to the impact of issues on client operations.
Requirements
- Bachelor’s degree in Computer Science or an equivalent field.
- 1–3 years of experience in a similar role or field.
- Technical proficiency demonstrated through a Computer Science degree, bootcamp certificate, or previous work experience.
- Strong written and verbal communication skills, analytical skills, and a data-driven approach to decision-making.
- Experience in a customer-facing role and with support software or CRMs such as Zendesk and Salesforce is a plus.
- Experience writing SQL queries is preferred.
- Willingness to work in person at the office five days per week.
Benefits
- Company equity.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave, commuter benefits, and 401k benefits.
- Fitness and home services stipend.
- Collaborative in-office environment with an open floor plan, stocked kitchen, and meals covered in the office.
- Unlimited vacation and paid holidays.
- Relocation packages.
- Fully in-office work arrangement, five days per week.
Tech Stack
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.