28 days ago
Base Salary
$100k - $135k/yr
Responsibilities
- Understand client onboarding, configuration settings, business workflows, and integrations with email, calendar, CRM, and property management systems.
- Communicate with clients to clarify issues, reproduction steps, and business impact while providing empathetic and timely support.
- Advise clients on best practices for configuring and interacting with the AI Assistant.
- Investigate issue root causes and impact using SQL queries, logs, and other data sources.
- Document bugs with reproduction steps, business impact, relevant documentation, and clear ticket summaries.
- Communicate bug fixes to clients, confirm resolution, and share updates with internal team members.
- Prioritize support work according to the impact of issues on client operations.
Requirements
- Bachelor’s degree in Computer Science or an equivalent field.
- 1–3 years of experience in a similar role or field.
- Technical proficiency demonstrated through a Computer Science degree, bootcamp certificate, or previous work experience.
- Strong written and verbal communication skills, analytical skills, and a data-driven approach to decision-making.
- Experience in a customer-facing role and with support software or CRMs such as Zendesk and Salesforce is a plus.
- Experience writing SQL queries is preferred.
- Willingness to work in person at the office five days per week.
Benefits
- Company equity.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave, commuter benefits, and 401k benefits.
- Fitness and home services stipend.
- Collaborative in-office environment with an open floor plan, stocked kitchen, and meals covered in the office.
- Unlimited vacation and paid holidays.
- Relocation packages.
- Fully in-office work arrangement, five days per week.
Tech Stack
Categories
Solutions Engineering
About EliseAI
Fixing housing and healthcare with agentic AI to improve how we live.