3 days ago
Taipei, TaiwanSenior
Responsibilities
- Provide technical customer support for Qualcomm platform design, integration, optimization, testing, validation, certification, and commercialization.
- Support PCIe host/device integration, link bring-up, enumeration, reset, power management, hot-plug, error recovery, interoperability, and performance characterization.
- Perform PCIe PHY tuning, signal-quality analysis, electrical compliance activities, and throughput and latency optimization.
- Debug PCIe drivers and system-level issues across Linux, Android, Windows, firmware, UEFI, bootloaders, and platform configuration layers.
- Use JTAG, GDB, kernel logs, crash dumps, tracing tools, protocol captures, protocol analyzers, and hardware measurements to identify root causes.
- Collaborate with cross-functional and cross-region teams to develop patches, workarounds, technical reports, validation plans, and commercialization-readiness updates.
- Track customer issues to closure and communicate status, risks, dependencies, and recommended next steps.
Requirements
- Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or a qualifying Master’s or PhD in these fields.
- At least 8 years of experience in software, embedded systems, platform integration, validation, or customer engineering, with alternate minimums stated for Master’s and PhD holders.
- At least 8 years of experience with programming or scripting languages such as C, C++, Java, or Python, with an additional minimum qualification of 3 years.
- At least 8 years of experience with system debugging, driver development, protocol analysis, or performance and stability analysis, with an additional minimum qualification of 3 years of debugging experience.
- Experience with Linux or Android development in user space and/or kernel space.
- Experience with system-level debugging using JTAG, GDB, kernel logs, tracing tools, crash analysis utilities, or protocol analyzers.
- Preferred experience includes PCIe certification, PHY tuning, link validation, electrical compliance, signal integrity, PCIe driver development, UEFI workflows, interoperability, Linux kernel stability analysis, Qualcomm platforms, embedded Linux, Android BSPs, bootloaders, and OEM/ODM customer programs.
- Strong analytical, problem-solving, written and spoken English communication, customer-facing, and prioritization skills.
About Qualcomm
Qualcomm is a public semiconductor company headquartered in San Diego, founded in 1985, that designs and sells wireless chipsets and platforms for mobile devices, automotive, IoT, and networking, notably the Snapdragon application processors and 5G modems. It also licenses a large portfolio of cellular patents to device makers, generating revenue alongside chip sales; its technology underpins many Android smartphones and emerging automotive and edge-compute systems, and it trades on NASDAQ as QCOM.