Field Service AI Technical Architect
InformaticaResponsibilities
- Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios.
- Define technical requirements and customer KPIs while leading business workshops with operational stakeholders.
- Design and conduct simulation experiments and select optimization techniques aligned with customer KPIs.
- Use mathematical and AI-based analysis to assess scheduling results and business alignment.
- Analyze customer data to identify operational bottlenecks and lead workshops presenting findings and recommendations.
- Lead technical programs for complex Field Service use cases and advance team expertise through tools and methodologies.
- Collaborate with the Product team on product capabilities and co-innovation.
Requirements
- Bachelor’s degree in a relevant field such as Industrial Engineering, Statistics, Computer Science, Mathematics, or Economics.
- Extensive experience in the Field Service domain.
- At least 3 years of experience in customer-facing leadership roles in global organizations.
- At least 3 years of experience in analytical problem-solving roles focused on extracting meaning from data.
- Experience using data analysis tools.
- Strong verbal and written communication, receptive listening, and ability to present complex ideas to technical and non-technical audiences.
- Ability to multitask and adapt to changing priorities.
- Preferred qualifications include Salesforce Field Service, Salesforce Admin, Service Cloud, Platform Dev 1, or AI certification; Salesforce customization with Apex and Flows; generative AI experience; and service industry, scheduling, or logistics familiarity.
- Ability to travel as required.
Benefits
- Salesforce states that its benefits and resources support employee balance and well-being.
- Estimated travel is 20–30%.
- Salesforce provides reasonable accommodations during the application and recruiting process.
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About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com